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Picture of SUCCESSFUL ISO 18295-1 CERTIFICATION

SUCCESSFUL ISO 18295-1 CERTIFICATION

GATINES Ph.D Thierry
Publication date 06/09/2025
EAN: 9782488367585
Availability Available from publisher
19.90 €
For further information, visit www.audiciaux.fr, www.scobex-rgpd-dpo.fr and www.dpo-externe-rgpd-france.fr. In an environment where the quality of customer relations is crucial, the ISO 18295-1 standard sets out the requirements for professionalising... See full description
Detailed information
Attribute nameAttribute value
Common books attribute
PublisherTHEBOOKEDITION
Page Count84
Languageru
AuthorGATINES Ph.D Thierry
FormatPaperback / softback
Product typeBook
Publication date06/09/2025
Weight120 g
Dimensions (thickness x width x height)0.60 x 14.80 x 21.00 cm
Summary
For further information, visit www.audiciaux.fr, www.scobex-rgpd-dpo.fr and www.dpo-externe-rgpd-france.fr. In an environment where the quality of customer relations is crucial, the ISO 18295-1 standard sets out the requirements for professionalising and certifying contact centres. This practical guide provides step-by-step support for internal and outsourced organisations in implementing the standard: gap analysis, process management, agent training, customer satisfaction measurement and regulatory compliance. Enriched with tools, checklists and case studies, it is an indispensable operational manual for successful certification and strengthening customer confidence.